Terms of Service

Jetra is operated as a subsidiary of SharperTrend, a company registered in the State of Texas, United States. These Terms form an agreement between you and SharperTrend acting through Jetra (“Jetra,” “we,” “us,” or “our”).

If you use Jetra for a company or other organization, you represent that you have authority to bind that organization. In that case, “you” includes the organization and these Terms apply to its workspace, users, administrators, and authorized use of Jetra.

You must be at least 18 years old and legally able to enter into these Terms. You must provide accurate account information, keep it current, protect your sign-in credentials, and promptly notify us of suspected unauthorized access. You may not share an individual account in a way that bypasses user, workspace, billing, or security controls.

Workspace owners and administrators control membership, roles, connected services, model and provider choices, standing approvals, billing, and other workspace settings. They are responsible for authorizing users appropriately and for activity performed through their workspace. If an administrator removes your access, you may lose access to content controlled by that workspace.

Jetra helps users describe work, design automations, connect supported models and services, configure triggers and schedules, review plans and results, run automation steps, deliver outputs, and manage credits. Features, providers, models, integrations, limits, and availability may change over time.

Jetra supports only the integrations, providers, tools, channels, and capabilities made available in the service. Availability means only that a technical connection or capability is offered; it is not a legal, regulatory, security, or suitability endorsement of a particular automation or use case.

As between you and Jetra, you retain the rights you have in the prompts, messages, files, data, automation definitions, instructions, and other content you submit (“Customer Content”). You grant Jetra and its providers a worldwide, non-exclusive license to host, copy, transmit, transform, display, and otherwise process Customer Content only as reasonably necessary to follow your instructions; provide, secure, and support the service; comply with law; and exercise our rights under these Terms and the Privacy Policy. Our separate use of de-identified, aggregated, or abstracted automation graph information is described below and in the Privacy Policy.

You represent that you have all rights, permissions, lawful bases, and consents needed for Customer Content, connected accounts, automation recipients, and your instructions to Jetra. You must not submit information or authorize processing that would violate law, confidentiality duties, contractual restrictions, intellectual property rights, privacy rights, or another person's reasonable expectations.

You control and are responsible for each automation's purpose, design, data sources, instructions, triggers, schedules, recipients, connected accounts, permissions, approval settings, outputs, and use of results. This includes responsibility for:

• Determining whether the automation and its data processing are lawful, fair, appropriate, and permitted by contracts and provider policies that apply to you.
• Providing required privacy notices, disclosures, consents, opt-outs, and other rights to employees, applicants, customers, recipients, or other affected people.
• Testing with appropriate non-production or limited data, checking permissions and destinations, reviewing outputs, monitoring active runs, and maintaining a way to pause, correct, or reverse actions where appropriate.
• Ensuring that scheduled, event-triggered, standing-order, or other recurring automations remain appropriate. Once activated, they may continue to run until paused, disabled, disconnected, or otherwise stopped.
• Complying with rules governing marketing, email, messaging, automated calls or texts, social publishing, employment, credit, housing, insurance, healthcare, education, financial services, consumer protection, records, and other regulated activities.

Jetra cannot determine every law, policy, duty, or risk that applies to your particular organization, data, recipient, or automation. You should obtain qualified professional advice when the use is legally, financially, medically, operationally, or ethically significant. This allocation of responsibility does not eliminate any non-waivable obligation that applicable law assigns to Jetra.

Jetra may provide previews, confirmation steps, human-review gates, readiness checks, permission controls, and audit evidence. These are safety and product controls, not legal review, and they do not guarantee that an automation is accurate, lawful, authorized, or reversible. The exact controls depend on the automation, workspace policy, integration, provider, and current product capabilities.

You must review important actions before approving them and limit standing approvals to an appropriate scope. If you or a workspace administrator removes or relaxes a review gate, activates a schedule or trigger, or authorizes recurring external effects, that configuration is an ongoing instruction to Jetra until changed. You remain responsible for supervising active automations and responding to unexpected behavior.

AI-generated plans, classifications, summaries, recommendations, code, media, messages, and other outputs may be inaccurate, incomplete, biased, offensive, non-unique, outdated, or unsuitable for your purpose. Provider and model changes can produce different results from the same input. You must independently review and validate important outputs before relying on, publishing, or acting on them.

Jetra is not a lawyer, doctor, accountant, financial adviser, employment adviser, or other licensed professional, and output is not professional advice. You must not use Jetra as the sole basis for a decision that produces legal or similarly significant effects for a person—including decisions concerning employment, credit, housing, insurance, healthcare, education, public benefits, legal rights, or access to essential services—without meaningful human review and all notices, assessments, safeguards, explanations, and appeal rights required by applicable law.

You are also responsible for disclosing AI interaction or AI-generated or manipulated content when required, including for chatbots, synthetic media, deepfakes, public-interest content, and communications that could reasonably be mistaken as human-created. Jetra remains responsible for transparency or other obligations that applicable law assigns to Jetra as a provider; you remain responsible for obligations assigned to you as a deployer, user, publisher, sender, employer, professional, or decision-maker.

You may not use Jetra to:

• Violate law, sanctions, export controls, court orders, contractual restrictions, or the rights of another person.
• Access accounts or data without authorization; obtain, expose, or misuse credentials; bypass access, approval, rate, or safety controls; or interfere with Jetra or another service.
• Create or distribute malware, phishing, fraud, deceptive reviews, impersonation, unlawful surveillance, discriminatory practices, abusive content, or non-consensual intimate or deceptive synthetic media.
• Send spam or unlawful marketing, contact people without required consent, ignore opt-outs, misrepresent a sender, or violate platform, messaging, email, advertising, or social-media rules.
• Scrape, collect, infer, identify, or profile people in violation of law, access controls, website terms, or reasonable privacy expectations.
• Submit or process regulated, highly sensitive, or children's data without all required authority, safeguards, and a written agreement with Jetra where one is required.
• Claim that Jetra guarantees legal compliance, error-free outcomes, professional advice, human authorship, or approval by a model, provider, regulator, or integration vendor.

We may investigate suspected violations and limit or suspend access to protect users, providers, third parties, or the service. Our failure to block an automation does not mean it is permitted.

Jetra may connect to model providers, provider routers, payment processors, integrations, channels, websites, APIs, tools, and external agents. Your use of those services may be governed by their own terms, privacy policies, licenses, acceptable-use rules, fees, limits, retention practices, and availability. You authorize Jetra to transmit information to and receive information from the services you or your workspace selects.

We do not control third-party services and are not responsible for their independent acts, outages, changes, content, or charges. We may add, replace, restrict, or discontinue a provider or integration when reasonably necessary for security, compliance, reliability, cost, or product reasons.

Our Privacy Policy explains how Jetra handles personal information. When Jetra processes customer-controlled personal information on behalf of a business customer, additional data-processing terms may be required. Contact us before submitting regulated data that requires a separate agreement or data-residency commitment.

Jetra uses commercially reasonable administrative, technical, and organizational safeguards appropriate to the nature and risk of the information processed. No online service can guarantee absolute security. You must use secure setup flows for credentials, limit workspace access, select appropriate integration scopes, and promptly report suspected compromise.

Each party will use reasonable care to protect non-public business information received from the other and will use it only for the relationship contemplated by these Terms, except where disclosure is authorized or required by law. This paragraph does not make information confidential if it is public through no breach, already lawfully known, independently developed, or lawfully obtained from another source.

Jetra and its licensors own the service, software, interfaces, documentation, branding, system catalogs, templates, and other Jetra materials, excluding Customer Content. Subject to these Terms, Jetra grants you a limited, non-exclusive, non-transferable, revocable right to use the service for your personal or internal business purposes.

As between you and Jetra, and to the extent permitted by law, you may use outputs generated for you. AI outputs may not qualify for intellectual-property protection, may include third-party material, and may be similar or identical to outputs generated for others. You are responsible for checking output before use and for obtaining any necessary rights or permissions.

If you provide feedback, you grant Jetra a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or compensation. As explained in the Privacy Policy, Jetra may also use de-identified, aggregated, or abstracted automation graph topology, step types, and usage patterns—excluding customer-specific labels, instructions, business logic, raw content, and secrets—for analytics, product improvement, automation-system training, benchmarking, templates, and automation-pattern-based market or advertising insights.

Jetra may provide promotional credits or allow you to purchase credits through Stripe. Pricing and the estimated credit charge for a run are shown in the service where available. Jetra charges credits only for automation runs that Jetra records as successful. Runs recorded as failed, blocked, or cancelled do not incur a Jetra run charge, although a connected third party may impose its own charge under your agreement with it.

Unused purchased credit balances are refundable upon request, subject to identity and payment verification and any mandatory legal rules. Promotional, trial, bonus, or otherwise unpaid credits are not refundable or redeemable for cash. Approved refunds are generally returned through the original payment method where available. Any expiration rule for purchased credits will be disclosed before purchase and will not be applied retroactively to an existing purchased balance.

Stripe processes payment transactions and may support calculation or collection of applicable taxes. Prices may exclude taxes unless the service states otherwise. You remain responsible for taxes, duties, or reporting obligations legally assigned to you. We will provide legally required pricing, cancellation, refund, or withdrawal rights to consumers, and nothing in these Terms limits a mandatory consumer right.

If you believe content available through Jetra infringes your copyright, trademark, privacy, publicity, or other rights, send a detailed notice to the legal contact below identifying the work or right, the material and its location, your contact information, the action requested, and the basis for your good-faith belief. We may request additional information, remove or restrict material, notify the affected user, or terminate repeat infringers when appropriate. This process does not replace any formal notice requirements available under applicable law.

We may update Jetra, change limits or prices, add or remove features, providers, and integrations, or discontinue all or part of the service. We will provide reasonable notice of material changes when practicable or legally required. Urgent security, legal, provider, or reliability changes may take effect immediately.

Jetra may be unavailable, delayed, or incomplete because of maintenance, model or provider failures, internet conditions, rate limits, integration changes, security events, or circumstances beyond our reasonable control. We do not promise uninterrupted or error-free operation or that every automation can be recovered or reversed.

You may stop using Jetra at any time and may request account closure by contacting us. We may restrict, suspend, or terminate access if you materially breach these Terms, create security or legal risk, fail to pay amounts due, misuse providers or integrations, or if continued service is no longer reasonably possible. We will provide notice and an opportunity to address the issue when reasonably practicable, but may act immediately to prevent harm.

Before closing an account, you are responsible for disabling active triggers and schedules, exporting needed content, disconnecting integrations, and requesting any eligible refund. Following closure, access ends and we handle retained information as described in the Privacy Policy. Provisions concerning payment, ownership, confidentiality, disclaimers, liability, indemnity, disputes, and other terms that by their nature should survive will remain in effect.

To the maximum extent permitted by law, Jetra and all outputs are provided “as is” and “as available.” Jetra disclaims all express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, and any warranty arising from course of dealing or usage of trade.

We do not warrant that an automation, output, integration, model, provider, security control, or approval step will satisfy your legal, regulatory, contractual, professional, or business requirements. Some jurisdictions do not allow certain disclaimers, so some of this section may not apply to you.

To the maximum extent permitted by law, Jetra, SharperTrend, their affiliates, and their officers, employees, contractors, licensors, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, data, goodwill, or opportunities, even if advised that such damages were possible.

To the maximum extent permitted by law, their total aggregate liability arising out of or relating to Jetra or these Terms will not exceed the greater of one hundred US dollars (US $100) or the amount you paid Jetra during the twelve months before the event giving rise to the claim.

These limitations do not apply to liability that cannot lawfully be limited, including mandatory consumer rights and any liability for fraud, willful misconduct, or other matters excluded by applicable law.

If you use Jetra for a business or organization, that organization will defend, indemnify, and hold harmless Jetra, SharperTrend, and their affiliates, officers, employees, and contractors from third-party claims, damages, losses, liabilities, and reasonable legal costs arising from its Customer Content, automations, connected services, recipients, violation of these Terms or law, or infringement or misuse of another person's rights. This obligation applies only to the extent the claim was not caused by the protected party's own breach, negligence, willful misconduct, or violation of law.

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law rules. Subject to mandatory consumer law, the parties consent to the jurisdiction of state and federal courts located in Texas for disputes arising from or relating to Jetra or these Terms.

Before filing a claim, you and Jetra agree to make a reasonable good-faith effort to resolve the dispute by written notice describing the issue and requested resolution. Nothing in this section prevents either party from seeking urgent injunctive relief or making a report to a regulator. If the law where a consumer lives provides mandatory rights, venue, or governing-law protections, those protections prevail to the extent they cannot be waived.

We may update these Terms to reflect changes in Jetra, providers, pricing, risk, or law. We will post the updated Terms and revise the effective date. We will provide additional notice and request renewed acceptance when a material change requires it. Changes do not apply retroactively unless permitted by law and clearly stated.

You may not assign these Terms without our written consent. We may assign them in connection with an affiliate relationship, reorganization, financing, merger, sale, or transfer of the service. These Terms, the Privacy Policy, applicable order or pricing terms, and any signed addendum are the complete agreement concerning Jetra. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A delay in enforcement is not a waiver. Headings are for convenience only.

Legal notices and questions about these Terms can be sent to jetra.agent@gmail.com. Please include “Legal Notice” in the subject line and identify the account or workspace involved.